Customer Feedback v2

Your Feedback Improves The Quality Of Our Customer Service

Your feedback is important to the Central California SPCA. So we’ve developed a Digital Feedback Service that allows us to organize and prioritize your feedback (suggestions, compliments, complaints, etc..).

The CCSPCA is committed to providing you with a high quality service. We will endeavor to maintain and improve the standard of our services.

Please take a moment to fill out our feedback form:

If you are not satisfied with our services you have received, first contact the person who dealt with your initial requests as they are best placed to put matters right as quickly as possible.

Handling of Feedback

Central California SPCA will treat your feedback confidentially, fairly, and efficiently.  Having fully considered the nature and extent of each submission, we’ll reply appropriately.  All feedback received will be reviewed by the Executive Director and given to the Customer Relations Manager to be dealt with as follows:

If your feedback can be answered reasonably quickly, you should get an answer from the department within 10 working days of it being received.

If it’s more complex, we will give you a progress report within 10 working days, and a full response within a additional 15 working days.

Learning from Feedback

At the Central California SPCA, we value the feedback and lessons learned when dealing with suggestions, compliments, complaints, and concerns.  In providing our service we have a responsibility to deal in a fair, open, and honest way with all our customers; to review, challenge, and improve work practices and processes which stand in the way of better standards of customer service; and to recognize that, in the end, customer loyalty depends on individual relationships with you.

If you remain dissatisfied with the response, you may wish to make a formal complaint in writing to:

Linda Van Kirk
Executive Director
Central California SPCA
103 S. Hughes Ave
Fresno CA 93706-1299

All formal complaints must follow these Customer Complaint Procedures – Download